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Frequently Asked Questions

What is UMKC Dining Services?

UMKC Dining Services is a partnership between the University of Missouri - Kansas City and Sodexo, our contracted food service company. UMKC Dining Services exists to provide comprehensive dining services to the UMKC community.

What are the options and costs for Residential Meals Plans? How do they work?

You may visit the most up-to-date Residential Meal Plan options here.

What are Flex Dollars?

Flex dollars are a declining balance that can be spent at all UMKC Dining Services locations. Flex dollars must be spent during the semester of purchase as any remaining balance will not roll over to the next semester and will not be refunded. Flex dollars can be used at:

  • UMKC Café - located in the Student Success Center
  • UMKC Dining Hall - located in the Student Success Center
  • Smart Market - located in Oak St. Hall
  • Einstein Bros. Bagels - located in Royal Hall
  • Robot Café- located in Miller Nichols Library
  • Hospital Hill Café - located in the Health Sciences Building
  • Chick-fil-A - located in the Student Union
  • Baja Fresh - located in the Student Union
  • Sub Connection - located in the Student Union
  • Jazzman's Cafe - located in the new Student Union

I will be living in a residence hall. Am I required to purchase a meal plan?

Yes, students living in Johnson Residence Hall or Oak Street Residence Halls are required to purchase one of the five residential meal plans.

How many meals are offered per week?

The UMKC Dining Hall offers 19 meals per week: three meals/day Mon. - Fri. and two meals/day on the weekends.

When can I use my meals? When is the UMKC Dining Hall open?

Check the UMKC Dining Hall page for current hours.

Can I take meals "to go" from the UMKC Dining Hall?

Yes. Here are some guidelines for using the "SimplyTo Go" option in the UMKC Dining Hall:

  • Food and beverage may ONLY be removed from the Dining Hall as a "Smiply To Go" meal (described here).
  • If you would like to take your meal "Simpy To Go", please advise the cashier when you enter, and you will be directed to the "Simply To Go" area.
  • You will be given your choice of the following selections; One - Entree', Two - side items and one beverage (Please, no substitutions).
  • If you choose to take your meal "Simply To Go", you may not eat it in the Dining Hall.
  • Only one, "to go" meal is allowed per person per meal period.

If I use all of my meals for the week, how can I purchase more? What happens to the meals that I do not use in a week?

You cannot increase your number of meals per week by purchasing more meals but you can use your flex dollars to purchase a meal at a "gate" price. Meals that are not used are lost on a weekly basis and will not roll over to the next week.

What is a "meal plan week"?

The weekly period begins on Monday and ends on Sunday.

May I use my meals to purchase food/beverages from retail locations around campus?

No. Only flex dollars, cash, and credit cards can be used at retail locations.

If I use all my of my flex dollars for the semester how can I purchase more? What happens to any unspent flex dollars at the end of the semester?

Flex dollars can be added to meal plans at any time. Flex dollars can be purchased at the OneCard Office, located across the hall from the Information Desk on the second floor of the Student Success Center. Unspent flex dollars do not roll over to the next semester and will not be refunded.

May I change my meal plan after I selected a plan?

Prior to the start of the semester and semester breaks are the only periods in which resident meal plans can be changed. Meal Plans can be changed at the Residential Life Office.

What if I leave UMKC, will I get my money back?

If a student leaves UMKC, they will be refunded the remaining balance of their plan at a prorated amount, based on the remaining days in the semester.

Is a meal plan required in the summer?

No. Students will have the opportunity to purchase a Declining Balance Meal Plan option during the summer semester.

If I want to pay for guests at the UMKC Dining Hall, may I use my meals?

You may use your meals to pay for guests  ONLY on the 360 and 320 Meal Plans. All other plans must use flex dollars to pay for guests.

How/where do I find out how many meals I have left in the week? And how many flex dollars I have left?

Cashiers at any UMKC Dining Services venues can provide that information or you are welcome to visit the UMKC Dining Services Office, located on the first floor of the Student Success Center at the west end of the Dining Room.

Are vegetarian/vegan options available at every meal?

Yes, vegetarian/vegan options are always available. Daily vegetarian/vegan items can be found on the menu and at the UMKC Dining Hall.

How do I know what ingredients are begin used in the food?

You will find Local item identifiers through out the Dining Hall. We also post maps of our local growers and vendors that we utilize through out the year.

Nutritional and allergen information about food being served can be found on the Weekly On-Line Menu (on this web site) or in the dining area in informational binders near the entrance. Please ask a Dining Services staff member for assistance if you cannot find a particular menu item or if you need more detailed information.

If I have special dietary needs can you accommodate my needs?

Our Simple Servings station in the Dining Hall accomodates 90% of all allergen needs.

Simple Servings is Sodexo's solution to proactively address most of the ingredients that account for 90% of all food-allergy reactions: milk, eggs, wheat, soy, shellfish, peanuts, and tree nuts. The 8th FDA specified allergen, fin fish, is included in the offer.  Simple Servings also recognizes the current skyrocketing demand for gluten-free foods, which certain students may require out of medical necessity (celiac disease) or simply by choice. Simple Servings also appeals to students who prefer plain and simple foods and those with other health-related dietary concerns, such as Type I diabetes.

With Simple Servings, students can comply with food allergy or other dietary concerns without feeling singled out. They won't have to go off campus for their meals or miss out on dining with their friends while waiting for the chef to specially prepared their meals.   All foods offered at the Simple Serving station are naturally free of milk, eggs, wheat, soy, shellfish, peanuts, tree nuts and gluten. Straightforward preparation techniques assure transparency of ingredients, and help student prepare to be responsible for their own shopping and cooking in future.  The lunch and dinner menu change daily and include varied protein options: fish, beef, pork, chicken and turkey.  All side dishes are vegan, containing no milk, eggs, or meat products. 

For special dietary needs beyond what the Simple Servings station addresses, please contact UMKC Dining Services office located on the first floor of the Student Success Center and schedule an appointment with General Manager Jatinder (JP) Sigh. Mr. Singh will work with you on an individual basis to create a plan for you with the help of our local dietician.

How can I contact UMKC Dining Services?

Fill out a feedback form, call the office at (816) 235-1417, visit the office on the first floor of the Student Success Center or email the General Manager.

In This Section
Important Info

All meal plans run on a semester basis. Any meals or points left unused on accounts after Dining Services venues close for the semester will be lost.

"Meals" on all plans may not be used at any retail location (UMKC Café, Einstein Bros Bagels, The Robot Café, Smart Market, Chick fil A, Baja Fresh, Subconnection, Jazzman's Café and Bakery, and Hospital Hill Café).

ALL voluntary meal plans are sold on a semester basis and must be used entirely during the semester in which they are purchased.


Students living in Oak Street Hall or Johnson Hall should call (816) 235-8840 or see their Resident Life Representative.

Commuter students, faculty and staff should call (816) 235-6657. If you want to purchase a meal plan, please visit the One Card Office in the Student Union room 410.

University of Missouri - Kansas City | Dining Services | Student Success Center G36A | Kansas City, MO 64110 | tel. (816) 235-1077 | Contact Us