Frequently Asked Questions

What is UMKC Dining Services?

UMKC Dining Services is a partnership between the University of Missouri - Kansas City and Sodexo, our contracted food service company. UMKC Dining Services exists to provide comprehensive dining services to the UMKC community.

What are Flex Dollars?

·Flex dollars are a declining balance that can be spent at all UMKC Dining Service locations.

I will be living in a residence hall. Am I required to purchase a meal plan?

Yes, students living in Johnson Residence Hall or Oak Street Residence Halls are required to purchase one of the three residential meal plans.

How many meals are offered per week?

The UMKC Dining Hall offers 19 meals per week: Breakfast, Lunch and Dinner during the academic week (Monday - Friday) and Brunch & Dinner on the weekends.

If I use all of my meals for the week, how can I purchase more? What happens to the meals that I do not use in a week?

You cannot increase your number of meals per week by purchasing more meals but you can use your Flex Dollars, a Debit Card, or Roo Bucks to purchase a meal at a "door rate" price. (CASH IS NOT ACCEPTED AT THE LOCATION)

Door Rate Pricing

Breakfast - $8.40
Brunch - $10.68
Lunch - $10.68
Dinner - $12.33
Weekly meals reset every Monday morning and unused meals do not carry over to the following week for weekly meal plans.
Meals that are not used are lost on a weekly basis and will not roll over to the next week.

May I use my meals to purchase food/beverages from retail locations around campus?

·You may use one swipe per day to purchase a Simply-To-Go Lunch Pack at the Smart Market Convenience Store located in Oak Street Resident Hall.

If I use all my of my flex dollars for the semester how can I purchase more? What happens to any unspent flex dollars at the end of the semester?

·Additional flex dollars cannot be purchased separately but a student can add Roo Bucks, https://info.umkc.edu/one-card/roo-bucks/, to their Roo card for additional purchasing options. Unused flex dollars from the fall semester will roll-over to the spring semester if a meal plan is purchased for the spring semester. All remaining flex dollars at the end of the spring semester will be forfeited.

May I change my meal plan after I selected a plan?

A student staying in campus housing can change their meal plan until the end of the first week of each semester (Friday by 5:00 PM). They must contact Residential Life, housing@umkc.edu, to request a plan change.
Commuter students purchasing a meal plan cannot change their plan after it is purchased.

Can I cancel my meal plan and receive a refund?

If a residential student cancels their housing contract, a pro-rated refund may be available.
If a commuter student, faculty or staff cancel a meal plan, no refunds are issued and unused meals cannot be transferred to another person.

Is a meal plan required in the summer?

No. Students may purchase a summer meal plan if the dining hall is opened for the summer. Contact the Roo Card office for details.

If I want to pay for guests at the UMKC Dining Hall, may I use my meals?

You may use meals or flex dollars to pay for guests.

How/where do I find out how many meals I have left in the week? And how many flex dollars I have left?

Students, faculty, and staff can use the Get Funds app or website, https://info.umkc.edu/one-card/get-funds/, to view their plan balances. They can also contact the Roo Card Office (816-235-6657) or ask any UMKC Dining Service venue cashier.

A Flex balance is also printed at the bottom of your receipts.

Are vegetarian/vegan options available at every meal?

Yes, vegetarian/vegan options are always available. Daily vegetarian/vegan items can be found on the EveryDay App menu and at the UMKC Dining Hall.

How do I know what ingredients are begin used in the food?

You will find Local item identifiers through out the Dining Hall. Nutritional and allergen information about food being served can be found at each station. Please ask a Dining Services staff member for assistance if you cannot find a particular menu item or if you need more detailed information.

How can I contact UMKC Dining Services?

Fill out a feedback form, call the office at (816) 235-1417, visit the office on the first floor of the Student Success Center or email the Marketing Specialist, Brionna.Garlington@sodexo.com.